Servicing & Monitoring

Introduction

TouchTec is dedicated to providing service excellence across our managed solutions portfolio.

The quality of our customer relationships is what TouchTec is built upon, as our strength is the long-term service and support we provide.

We thrive to build relationships, ensuring that TouchTec becomes an extension of our customers’ daily operations.

To ensure that this relationship provides the support required, we provide each and every customer with a dedicated Account Manager, complete with their direct contact details, so you can reach them when you need them.

What You Get

Busy businesses rarely even notice their photocopiers. At least, until they stop working.

At TouchTec, we understand this: our lightning-fast response time will get your machines back on their feet when the unexpected happens. So whether you’ve got one system or dozens, you need them to be working hard for your business – it’s frustrating when they either don’t work, or don’t work perfectly.

Which is why, if you’re in London, we promise to get an engineer out to you in less than 2 hours. In fact, we’re so confident we can keep this promise, we guarantee it: if one of our service guys doesn’t arrive on time, you’ll get 10,000 mono pages as compensation, completely on us.

Manufacturer-trained and fully certified, every TouchTec engineer uses a combination of great training, solid instincts and old-fashioned know-how to diagnose the problem and get your copier back to its best. In record time. And if for any reason your copier can’t be fixed straight away, we will send over a comparable replacement until it can. Completely free of charge.